1. Booking Contract
The Contract of Hire shall be between the Hirer and the Property Owner and subject to these Terms and Conditions of Hire. Great Welsh Escapes Ltd cannot accept responsibility for any problems that may arise with the property and all legal responsibility remains with the Property Owner. Neither Great Welsh Escapes Ltd nor the Owner will have any liability whatsoever for any personal injury, or liabilities, costs, expenses, damages, claims and losses relating to you, your party or any personal property. Great Welsh Escapes Ltd is responsible for administering your booking but at all times acts as an agent under the direction and control of the Owner. Any involvement in the day-to-day management of any property is undertaken solely on the Owner’s behalf and under his/her instructions. Accordingly, Great Welsh Escapes Ltd can accept no responsibility for any problems that may arise with any property and all legal responsibility therefore remains with the Owner. As a condition of the booking you warrant and undertake:
Bookings made within 28 days of your holiday date must be paid for in full at the time of booking. For a booking made more than 28 days before your holiday a deposit of 25% of the total rental due will be paid when booking. The balance will be paid 28 days prior to your holiday, including any damage deposit. In the event that the balance payment is not received by the required date, Great Welsh Escapes Ltd reserves the right to cancel the booking will be under no obligation to refund any deposits previously paid. Bookings cannot be accepted from persons under 18 years of age. An additional 1.5% processing fee will be applied to any payment made for any booking. Please note that we reserve the right to change such a charge from time to time.
Great Welsh Escapes Ltd endeavours to ensure that all our properties are correctly represented on our website. It is the hirers responsibility to ensure that they have fully read the description as stated on our website before making a booking. All information is given in good faith and believed to be correct, but Great Welsh Escapes Ltd cannot be held responsible for any errors, or the results of such errors. Great Welsh Escapes Ltd cannot accept liability for events outside of reasonable control, such as breakdown of domestic appliances, plumbing, wiring, sudden temporary invasion of pests, damage resulting from exceptional weather conditions or owner’s negligence resulting in loss, injury or accident.
4. Sleeping Capacity
The maximum number of people (plus one baby) allowed in each apartment is stated in the description of the apartments. Extra persons cannot be accommodated. The hirer shall not part with possession of the property or share it, except with members of the party named on the booking form. The owner reserves the right to terminate the hire without notice or refund for a breach of these conditions. The Contract is with the hirer (the person named on the booking confirmation), and all members of their party. Furthermore, all members of your party must accept this Contract and by entering into this Contract you confirm that all such members of your party have read, understood and accepted the terms of the Contract and have authorised you to confirm such acceptance of their behalf.
5. Damage Deposits
A pre-authorization of between £100-£250 depending on the property, is due 1 days before arrival and released 7 days after departure
The hiring contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events outside Great Welsh Escapes Ltd or the owners control the hirer will be notified as soon as possible. Great Welsh Escapes Ltd/ the owners will refund all monies paid in full – but the hirer will have no further claims against the owner or Great Welsh Escapes Ltd.
7. Occupation times
Unless otherwise stated in the property particulars, tenancies commence at 3pm on the commencement date of the tenancy and terminate at 10am on the last day of the property hire period. If other arrangements are required these must be confirmed at the time of booking. The Owner, Great Welsh Escapes Ltd or their representatives retain the right to enter the property at any reasonable time for any reasonable cause, and including without limitation the carrying out of any repairs deemed reasonably necessary to the property and/or its contents and facilities and immediately in the case of an emergency.
Pets are only allowed where explicitly stated in the description of the property. Pets are charged at £25 extra per stay, and must be added onto the booking. Guests are to keep any permitted pets under control at all times, not to allow pets into bedrooms or onto furniture, not to leave pets unattended in the property and to be responsible for their pets including but not limited to financially responsible for any damage caused or costs incurred by your pets and for cleaning up after your pets in all respects as a result of your pets use of the property, garden and surrounding areas.
In all properties linen and towels will be provided unless otherwise advised. This will be clearly stated in the description for each property. If there is additional linen used (stored in the property for future guests), then additional charges will apply. Please advise Great Welsh Escapes Ltd or the Owner if additional linen is required so that this can be organised accordingly. Where applicable, if you require the use of a Cot Bed, please advise on booking so that linen can be provided.
10. Vehicles and Personal Belongings
Personal belongings are at the hirer’s risk at all times. No responsibility can be accepted by the owner for loss or damage to any vehicle or its contents parked on the owners property.
11. Cancellations & Changes to Bookings
*Extenuating circumstances policy and the coronavirus (COVID-19)*
Free cancellation for any direct bookings where Great Welsh Escapes are not allowed to host due to Government restrictions.
Your Booking channel cancellation policy applies.
General cancellation policy
For direct booking, In the event of cancellation the deposit will not be refunded. If a booking is cancelled by you in writing less than 28 days before the first day of the hire period you will not be required to pay the balance.
If you need to make any changes to your booking two months or more prior to the first day of the property hire period, including date and/or property changes, we will use reasonable endeavours to accommodate such changes but this is strictly subject to availability and if we are not able to accommodate your requested changes, your original booking will remain in effect.
12. End of Stay
Although all our properties are thoroughly cleaned on departure, all bookings are accepted on the condition that the property is left clean and tidy i.e. crockery and cutlery is washed up and put back in cupboards and refuse is left as per instructions for each property. Should any specialist cleaning be required, this will be a cost charged back to the guest. Any dog foul should be cleared, and bagged appropriately. Any breakage or damage will be billed to, and must be paid for, by the person who booked the property. Reasonable cost, for all repairs and replacements of items damaged beyond repair may be required as a result of your occupation of the property. Purchase of replacements directly by you may be permitted provided that damages are notified as soon as possible and at all times whilst you are in occupation and an appropriate replacement is agreed in advance with Great Welsh Escapes Ltd and/or the Owner. General wear and tear will of course be taken into account. Reasonable compensation costs will be required for any damage to the décor or items within, that potentially cause problems for future guests and cancelled bookings as a result.
Guests are requested to leave the property, its contents and facilities in the same state of repair and condition upon vacation as they were at the start of the property hire period.
At the end of the property hire period, guests are to leave the keys in the same place as they were found at the beginning of the property hire period or as advised on the directions or in the information provided
All comments left for, or photographs sent to Great Welsh Escapes Ltd or the Owner may be used (free of charge) in any marketing material including web use, unless otherwise requested. The pictures will be credited with the name on the accompanying correspondence where possible. We very much welcome reviews on our various booking sites.
14. Complaints Procedure
In the unlikely event of a problem arising during the property hire period, you must let Great Welsh Escapes Ltd know as soon as possible in order to give us an adequate opportunity to address the complaint. If a problem arises you must contact the name and number provided on your Welcome Letter. If you are unable to contact them, you must then contact Great Welsh Escapes Ltd emergency number on 07814 641 977. In the event that we cannot be contacted on this number, a message should be left setting out the details of the problem and a contact telephone number. No complaint will be accepted after the end of your holiday, where the owner has not had the opportunity to investigate and remedy any problems.
15. Factors beyond our control
Neither Great Welsh Escapes Ltd nor the property owner can accept responsibility for factors beyond the owners control, including but not limited to any road works, maintenance or refurbishment works on neighbouring properties, or events such as sporting events, festivals or parties.
If guests should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.
17. Price Changes
Great Welsh Escapes Ltd reserves the right to change any advertised prices due to errors in publishing, or administrative errors.